Return & Refund Policy

Last Updated: June 20, 2026

1. Return Eligibility

At Nine Bedding, we want you to be satisfied with your purchase. Eligible customers may request a return within 30 days after delivery.

To qualify for a return, items must be:

• Unused and unworn, where applicable
• Unwashed
• In their original condition
• Returned with original packaging, tags, manuals, and included accessories

Proof of purchase may be required to process your return request.

All returns require approval from our customer support team before the item is shipped back. Please do not send a return to an address without receiving return authorization and instructions from our support team.

2. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.

When contacting customer support, please provide:

• Your order number
• A description of the issue
• Clear photographs showing the damage, defect, or incorrect item

Our team will review the information provided. After review, Nine Bedding may offer a replacement, refund, or another appropriate resolution based on the circumstances of the order and the issue reported.

Promptly reporting an issue helps us review and resolve it as efficiently as possible.

3. Return Process

To request a return, please follow these steps:

1. Contact customer support at support@ninebedding.com with your order information and return request.
2. Wait for return authorization from our customer support team.
3. Receive return instructions after your return has been approved.
4. Ship the approved return according to the instructions provided.
5. Return inspection will be completed after we receive the item.
6. Refund processing will begin after the returned item has been inspected and approved.

Return shipping instructions will be provided after your return is approved. A prepaid return label may be provided when applicable.

Please wait for authorization before sending an item back. Unauthorized returns may not be accepted or processed.

4. Exchanges

Nine Bedding does not offer direct exchanges.

If you would like a different item, you may return the eligible item for a refund according to this policy and place a new order separately.

5. Refund Processing

Approved refunds are processed within 2–5 business days after inspection of the returned item.

Refunds are issued to the original payment method used for the purchase.

After we process a refund, your bank or payment provider may require additional processing time before the funds appear in your account. The time required can vary depending on the financial institution or payment provider.

Original shipping charges are generally non-refundable, except when a refund of those charges is required by law or the return is the result of a company error.

6. Non-Returnable Items

Certain items may not be eligible for return. Examples include:

• Perishable goods
• Personalized or custom-made products
• Gift cards
• Downloadable software or digital products
• Personal care or hygiene products
• Final sale or clearance items, when designated as such

Because Nine Bedding sells physical products, digital products and subscriptions are not sold through our store.

7. United States Sales Only

Nine Bedding sells and ships products within the United States only.

Returns, refunds, replacements, and warranty services are available only for orders delivered within the United States.

International orders are not accepted, and we do not provide international return, refund, replacement, or warranty services.

8. Contact Information

Business Name: Cloud Nine Bedding LLC
Store Name: Nine Bedding
Website: https://ninebedding.com
Email: support@ninebedding.com
Business Address: 3702 W 25th Ln, Yuma, Arizona 85364, United States
Support Hours: 9:00 AM - 5:00 PM (EST), Monday - Friday

If you have any questions about returns, refunds, damaged items, or the return process, please contact our customer support team at support@ninebedding.com. We are happy to help you understand the available options for your order.